Webinars and Webcasts

From March 25 thru May 31, CPCA developed and delivered an unprecedented 26 webinar trainings and three webcasts on topics such as Billing and Finance (5), Dental Care (2), Telehealth & Care Transformation (19), and Workforce & Human Resources (3), and all at no cost. These trainings were developed and delivered in within a matter of days in most cases, when a traditional training takes 6-8 weeks of preparation. These combined webinars and webcasts reached a whopping 4,079 attendees, or an average of 177 people per training, compared to the 40-50 individuals who attended a typical webinar in 2019. The number of trainings, as well as the number of attendees highlights both the needs of our members and CPCA’s ability to meet those needs in a timely manner.

Weekly COVID-19 Update Calls

Even before the consistent slew of learning opportunities were developed, CPCA staff began to facilitate weekly COVID-19 Update calls aimed at providing critical pandemic updates to community health center leaders, staff and stakeholders. Additionally, these calls have been used to share important care delivery information as it was made available by both state and national sources, including a presentation by Dr. Brad Gilbert and Jacey Cooper from the California Department of Health Care Services.

Perhaps more importantly, the weekly COVID-19 Update calls have been used to gather much needed information from the field, to help CPCA better understand the crippling impact COVID-19 has had on patients and staff alike. CPCA held its first COVID-19 Weekly call on March 10 for 200 registrants and 118 participants. Only two weeks later, registration numbers reached nearly 1000, and saw 529 people connect to the call. Even on the May 27 call, 205 individuals were in attendance, which signals that the calls continue to be beneficial to our members and stakeholders alike.

Connected Communities Discussions and Resources

In addition to developing a webpage dedicated to sharing COVID-19 information and resources, CPCA also leveraged the newly adopted member networking platform, Connected Communities (CC), to engage members around important COVID-19 related care delivery discussions. Staff regularly used peer network CC pages to better understand how COVID was impacting various facets of health center operations. From discussions about worker safety and compensation on the Human Resource Peer Network page, to Medicare telephonic billing denials and presumptive eligibility concerns on the Billing Managers Peer Network page; to sharing best practices on the Emergency Preparedness Peer Network page – health center staff and leaders have been encouraged to share and participate in these critical conversations. CPCA even developed a specific COVID-19 resource library on the All Member Connected Communities page, which houses 307 individual resources, so that regardless of what peer network one might belong too, there is a central place where all COVID-relate resources are being stored and shared.

Coordinating the numerous trainings and resources that health centers needed during this incredibly critical time in care delivery transformation has not been without challenge, but CPCA remains dedicated to developing ongoing learning opportunities to help health centers expand and stabilize their practices post-pandemic, and is thrilled to do so at no cost to our member community health centers through March 31, 2021! Thank you for all that you are doing to care for communities in this trying time!